Frequently Asked Questions
At Complete Care of Iowa, we understand that navigating healthcare can be overwhelming. That’s why we’ve compiled answers to your most frequently asked questions, from appointment scheduling and insurance coverage to what to expect during your visit.
FAQs
General Questions
Is the provider planning on being here for years to come?
Absolutely! Megan Mwangi, ARNP, is a local who graduated from Sigourney High School. She moved back to her hometown to provide long-term, high-quality care. Megan is here to stay, serving as a reliable physician in Sigourney for decades to come.
Who is the provider at the clinic?
The clinic is owned and operated by Megan Mwangi, ARNP, a trusted healthcare provider in Sigourney. Megan is a medical provider with over 12 years of experience as a Registered Nurse before becoming a Nurse Practitioner. She is proud to be the provider of choice for medical care in Sigourney and is dedicated to improving the health of her community.
How can I contact the clinic?
You can contact us at 641-541-4040, email us at info@completecareofiowa.com, or secure messaging via our patient portal. We make communication easy and convenient for anyone looking for a reliable healthcare provider in Sigourney and surrounding areas.
Where are you located?
Complete Care of Iowa is conveniently located at 113 E Marion St., Sigourney, IA 52591, on the south side of the square in Sigourney, Iowa. We welcome walk-ins to our clinic if you’re searching for a trusted medical provider. We’re here to serve you.
What are your hours of operation?
Monday, Wednesday, Friday: 8 AM – 5 PM
Tuesday, Thursday: 9 AM – 3 PM
Saturday: By appointment only (8 AM – 12 PM).What services does your clinic offer?
Complete Care of Iowa is proud to be your trusted healthcare provider in Sigourney. We offer a wide range of services, including primary care, preventive care, same-day appointments, chronic disease management, acute illness visits, immunizations, lab testing, well-woman and well-child visits, and minor procedures. Whether you are looking for a doctor near me or comprehensive health services in Sigourney, we are here to support your health and well-being.
FAQs
Appointments
How long does it usually take to get an appointment?
We aim to schedule appointments within 24 hours or sooner. If you need medical care in Sigourney, give us a try. Our goal is to provide prompt service.
What is your policy for cancellations or rescheduling?
We ask for at least 24 hours’ notice if you need to cancel or reschedule. This helps us continue to provide timely health services to you and others.
Do you accept walk-in patients?
Yes, we welcome walk-ins, we do our best to accommodate walk-in patients. However, we recommend calling ahead to check availability. Same-day appointments are often available for urgent needs.
How can I book an appointment?
Booking an appointment at Complete Care of Iowa is easy:
- Visit our website at completecareofiowa.com and click the “Book Appointment” button.
- Call our office at 641-541-4040 to speak with one of our staff.
FAQs
Insurance and Payments
Are there payment plans or financial assistance available?
Yes, payment plans can be arranged. Contact the clinic to discuss your options if you’re concerned about paying for your medical care.
What forms of payment are accepted?
We accept credit/debit cards, cash, checks, FSA, and HSA payments. Online payments are also available via invoice links.
Do you accept uninsured or self-pay patients?
Yes, we welcome uninsured or self-pay patients. If you’re looking for affordable healthcare in Sigourney, our pricing is transparent and based on the complexity of your visit.
What insurance plans do you accept?
We accept most major insurance plans, including Medicaid of Iowa, Iowa Total Care, Molina Healthcare, Wellpoint, Tricare, Medicare, and commercial plans like Blue Cross/Blue Shield, United Healthcare, and Cigna.
FAQs
Medical Services
Do you do sports physicals?
Yes, we perform sports physicals for children and teens. Bring the necessary forms filled out ahead of time for your visit to our Sigourney clinic.
Can I get lab work done at your clinic?
While we don’t draw blood in-office, our provider can order lab work, and you can choose your preferred lab for the tests.
Do you provide preventive care services (e.g., screenings, immunizations)?
Absolutely. Preventive care, including screenings and immunizations, is a cornerstone of our health services.
Do you treat chronic conditions (e.g., diabetes, hypertension)?
Yes, our healthcare provider in Sigourney can manage chronic conditions like diabetes, hypertension, GERD, and more. Complete Care of Iowa is your trusted source for comprehensive medical care in Sigourney.
FAQs
Patient Policies
Do you provide telemedicine services?
At this time, we do not offer telemedicine services.
Can I bring someone with me to my appointment?
Yes, we encourage family involvement in your healthcare journey.
What should I bring to my first appointment?
Please bring your insurance card, a list of medications, and any relevant medical or surgical history. This helps us provide seamless healthcare to you.
FAQs
Prescriptions
Do you manage controlled substance prescriptions?
Yes, we manage controlled substances as needed at Complete Care of Iowa.
How do I refill a prescription?
Prescription refills can be requested through your pharmacy, by calling the clinic, or via the patient portal.
FAQs
Miscellaneous
Is Complete Care of Iowa accepting new patients?
Yes! We are currently accepting new patients. If you’re searching for a doctor near you or personalized healthcare in Sigourney, call us at 641-541-4040 or visit completecareofiowa.com to get started.
What if I need something after hours?
We offer an after-hours line for non-urgent matters. For urgent needs, please visit an ER or call 911.
What should I do in case of a medical emergency?
For emergencies, call 911 or go to the nearest emergency room.
Do you have a patient portal, and how do I access it?
Yes, our patient portal allows you to securely access your health records. You will receive instructions via email upon registering as a patient. Alternatively, you can access this portal here: https://www.optimantra.com/optimus/om/patient/login
Do you provide referrals to specialists if needed?
Yes, we can refer you to specialists in areas such as cardiology, dermatology, mental health, and more to ensure you receive the best health services in Sigourney and beyond.